MicroIntegration has a dedicated team of professionals to help with the day to day issues that arise. We answer the call and begin the trouble response process immediately. Our staff knows your environment and understands the applications used by today’s organizations. Our service professionals can see what you see and take control of the PC or Server as needed. This service is offered 24 hours a day, 365 days a year.
MicroIntegration’s support team gives you easy access to the best remote-access tools featuring secure, encrypted, client-controlled sessions. We customize our access strategy to meet your internal security policy. Incident initiation and tracking is handled through an included secure client portal.
Not all issues can be solved remotely so our support team will go to your location when needed. Our comprehensive ticketing and tracking system makes sure that all issues are escalated fast and efficiently giving you the visibility you require as work is performed.